Refund and Cancellation Policy

Draft for pre-launch. Last updated 2 October 2026.

1. Scope

This policy explains how cancellations and refunds work for Missions bought from [Registered legal name], which operates ClipMissions. It forms part of the Brand Terms and the Terms of Use. If a Mission Order sets different refund terms for a specific Mission, the Mission Order applies, except that it cannot take away the protections in sections 6, 8 and 10, or in the second paragraph of section 7, of this policy.

ClipMissions has not launched and does not take any payments today. This policy will apply once Missions can be bought.

2. Key terms

Mission Budget: the prepaid service fee you pay for campaign delivery. We apply it against Verified Views at the Mission Rate.
Service Fee: our fee for running the Mission, agreed in writing in the Mission Order before the Mission goes live.
Goes live: the moment we publish the Mission to Clippers.
Unspent budget: the part of the Mission Budget not applied against Verified Views once the Mission's counts are final.
Working day: a day other than a Saturday, Sunday or public holiday in Maharashtra.

Other capitalised words have the meanings in the Terms of Use.

3. At a glance

Situation	Mission Budget	Service Fee
You cancel before the Mission goes live	Refunded in full	Refunded, less any pre-launch charge agreed in the Mission Order (section 4)
You cancel after the Mission goes live	Unspent budget refunded or credited, after Clips already posted finish their View Window	As set out in section 7
The Mission ends normally with budget left	Unspent budget refunded or credited, as you choose	As set out in section 7
We refuse or cancel the Mission for a reason that is not your fault	Refunded in full if not live; unspent budget refunded if live	Refunded in full if not live; the part relating to unspent budget refunded if live
We end the Mission because you breached the Brand Terms	Unspent budget refunded, less documented amounts you owe us under the Brand Terms	As set out in section 7

4. Cancelling before a Mission goes live

You can cancel a Mission at any time before it goes live by writing to us.

Mission Budget: refunded in full.
Service Fee: refunded in full, unless the Mission Order sets out a reasonable charge for pre-launch work we have already done, such as reviewing your brief and preparing the Mission. Any such charge must be stated in the Mission Order before you pay: [pre-launch cancellation charge, if any].

5. Cancelling after a Mission goes live

You can cancel a live Mission at any time by writing to us. When you do:

we close the Mission to new Submissions promptly and confirm to you when it has closed;
Clips posted and submitted before the Mission closed continue to earn Verified Views until the end of their View Window, within the Mission Budget and any caps. This is fair to Clippers who acted on the Mission in good faith;
we finish reviewing those Submissions and finalise the counts; and
any unspent budget is then refunded or credited under section 6, and the Service Fee is treated under section 7.

If you need a Clip removed urgently for a legal, safety or factual reason, tell us when you cancel and we will act under the takedown rules in the Brand Terms.

6. Unspent budget at the end of a Mission

When a Mission ends, whether because its end date has passed, it was cancelled or it was ended under the Brand Terms, we finalise the counts after every relevant View Window has closed. We will tell you the final unspent budget within [time to finalise unspent budget] after the Mission closes, together with a statement showing how the Mission Budget was applied.

You then choose whether to:

receive a refund of the unspent budget; or
keep it as a credit for a future Mission, under section 10.

If you do not tell us your choice within [time to choose refund or credit] of our statement, we will refund it.

If we later credit amounts back to your Mission Budget because views we had counted turn out not to be genuine, as the Brand Terms provide, those amounts are added to your unspent budget and handled in the same way.

7. The Service Fee after a Mission goes live

Once a Mission has gone live, the Service Fee is treated as follows, unless the Mission Order says otherwise: [service fee treatment after launch].

Whatever the Mission Order says, if a Mission ends early because we cancelled it for a reason that is not your fault, the part of the Service Fee that relates to the unspent budget is refunded to you.

8. If we refuse or cancel a Mission

Refusal after payment. If we decide not to run a Mission after you have paid, for example because it falls in a restricted category we decide not to accept, we refund the Mission Budget and Service Fee in full.
Cancellation not caused by you. If we cancel a live Mission for our own reasons, or because we cannot deliver it, for example because a platform change makes Verified Views impossible to measure, we refund the unspent budget and the part of the Service Fee that relates to it. We do not charge you any cancellation fee.
Cancellation because of your breach. If we end a Mission because you seriously breached the Brand Terms, for example by supplying materials you did not have the rights to, we still refund the unspent budget. We may set off only amounts you owe us under the Brand Terms, such as costs covered by your indemnity, and only where we have shown you how they were calculated.

We will never charge you a cancellation fee in circumstances where we would not accept a similar charge ourselves for cancelling.

9. Service problems

ClipMissions does not guarantee any number of views or any result, and a Mission that receives fewer views than you hoped is not by itself a reason for a refund. You are, however, never charged for views that were not delivered, because unused budget always comes back to you under section 6.

If something has gone wrong on our side, for example we counted views that should not have been counted, applied the wrong rate, missed a reporting commitment or failed to follow the Mission Order, please tell us. We will investigate, explain what happened and put it right, by correcting the counts and crediting or refunding the affected amount.

10. Credits

A credit can be used for any future Mission you buy from us, under a new Mission Order.
A credit is valid for [credit validity period] from the date we confirm it.
Any credit not used by the end of that period is refunded to you automatically. Credit is never forfeited.
You can ask for an unused credit to be refunded at any time before it expires.
Credits cannot be transferred to anyone else, do not earn interest and cannot be exchanged for anything other than Missions or a refund.

11. Refund timelines and method

We will start a refund within [refund processing time in working days] after the refund amount is final and we have your confirmed bank details.
Refunds are paid to the original payment method, or to a bank account in the name of the business or person who paid us. We do not pay refunds to third parties.
Your bank or payment provider may take additional time to show the refund. If it has not arrived within a reasonable time, contact us and we will give you the transaction reference.
Refunds are paid in the currency in which you paid us.

12. Taxes on refunds

Where a refund relates to an amount on which we charged GST, we will issue a credit note or other document as GST law requires, and refund the related GST where the law allows.
If you deducted tax at source from your payment to us, the refund will be based on the amount we actually received. We will work with you to deal with the tax deducted in the way the law allows.

13. Chargebacks and payment disputes

If you have a problem with a charge, please contact us first. Most issues can be resolved faster that way.

If you raise a chargeback or payment dispute for an amount that has been properly applied against Verified Views, or that is otherwise due under your Mission Order, we will give your bank or payment provider the evidence of the Mission, including the Mission Order and the statement of how the budget was applied. While a dispute is open, we may pause your live Missions and new orders. If the dispute is decided in your favour, we will not also refund the same amount a second time.

Nothing in this section limits your rights with your bank, your rights under the law, or your right to use our grievance process.

14. How to cancel or ask for a refund

Write to [contact email] from the email address in your Mission Order, with:

your business name and the Mission Order reference;
whether you want to cancel a Mission, receive a refund or keep a credit; and
for a refund, the bank account in the paying business's or person's name.

We will acknowledge your request promptly. If you are unhappy with how we handle it, you can raise it with our Grievance Officer, and the timelines on the Grievance Redressal and Contact page will apply.

15. Clippers

Clippers never pay ClipMissions anything. There is no fee to join, to take part in a Mission or to receive a payout. If anyone asks you to pay money to join ClipMissions, to unlock a Mission or to release your earnings, it is not us. Please do not pay, and report it to [grievance email].